Key Result
35% fewer manual support tasks
The Challenge
Support and ops teams were spending 15+ hours per week manually updating CRM records, copying data between tools, and responding to routine customer queries. This created bottlenecks, delayed response times, and prevented the team from focusing on complex customer issues.
Our Solution
We built an AI-powered workflow automation system that:
Automatically syncs customer data between their support desk (Zendesk) and CRM (HubSpot)nDrafts responses to common support queries using GPT-4 trained on their knowledge basenTriggers automated follow-ups based on ticket statusnGenerates daily summary reports of support metrics
The system was built with Node.js, integrated with Zapier for flexibility, and included a simple admin dashboard for the team to monitor and override automated actions.
Technologies Used
The Results
Within the first month of launch:
35% reduction in time spent on manual support tasksn2-hour average improvement in first-response timenSupport team can now handle 40% more tickets with the same headsize
The system has processed over 1,200 automated actions with 95% accuracy.
"The automation system SJK built has transformed how our support team operates. What used to take hours now happens automatically, and our team can focus on providing exceptional service to customers who really need human help."
Michael Rodriguez
Head of Customer Success, TechCorp Solutions